The Catering Feed: The Catering Growth Podcast

Recruiting and Retaining Catering Staff without Sacrificing Your P&L

Episode Summary

When you're recruiting experienced catering managers, you also need a team that is passionate about your brand to support them. Finding and retaining the right talent is one of the most important pieces of catering growth. And with a successful partnership between talent management and operations, you can hire a successful catering team at the right cost.

Episode Notes

In this podcast episode, Grub Burger’s Angela Saunders, Director of Talent Management, and Jim Saunders, Chief Operating Officer, share how talent management and operations go hand in hand. Angela and Jim discuss how to find the perfect team members to stay competitive as your catering business grows. Tune in to discover how investing in labor can transform your catering brand.

Episode Takeaways

• Train hiring managers to look for personal qualities your brand values, like confidence and friendliness, in addition to experience.
• Staff for the business you want. Don't make cuts in labor before looking for other ways to improve efficiency.
• Embrace flexibility in staffing. If you're only hiring managers who can work 50 hours a week, you might be missing out on incredible new hires.
• Create a strong operations and talent management strategy. Without a strategy in place, off-premises sales can actually hurt your brand.